Consumer Mediation

Date de dernière mise à jour

To refer a matter to the consumer mediator in the event of a dispute.

Amicable resolution of disputes between the professional and the consumer, in accordance with Articles L611-1 to L641-1 and R612-1 to R616-2 of the French Consumer Code (note: admissibility conditions apply).

The procedure is free of charge for the consumer.

The consumer mediator is neutral, independent and impartial. The mediator is not part of the company with which the consumer has a dispute.

The referral procedure (online or in writing) is explained on the mediator’s website.

MEDIMMOCONSO contact details: